Husky Assistant

Husky Assistant is an application that helps you configure, maintain, and see the status of your Milestone Husky system. Find the Husky Assistant shortcut on the Windows desktop.

Husky Assistant Properties

The Husky Assistant has the following features:

Navigation element Description
Overview

A list of details about the unit:

  • Model: Milestone Husky model
  • Version: Milestone Husky Assistant version
  • Image: Husky firmware version
  • Serial number: Refers to the service tag of the unit

You can change the language in which Husky Assistant appears.
Storage management

Information about the available data storage hard drives.

See the status of the disks.
Installed components A list of installed Milestone software components and versions.
Optimizations

A list of applied or available optimizations you can apply.
Support

Run the Milestone Diagnostics Tool to create files that are needed for the Milestone reseller when the reseller helps you troubleshoot.

Lists the information that you need to contact Milestone Support. Always contact your Milestone reseller that you have bought the unit from before contacting Milestone Support.

Link to Milestone Support.
Updates

Update your Husky software components.

Displays the installed versions of the Milestone Husky Services Installer and the Milestone Husky System Health Services Installer and indicates if the installed versions are up to date.

If you can update your unit, you can start the update on the unit in question. If you have multiple Husky units, you must manually start the update on each unit.

Choose your language

To select your preferred language:

  1. Open Husky Assistant.

  2. On the Overview tab > Language field, select your preferred language from the list of available languages.

    Husky Assistant chooses English by default. All language changes require a restart of Husky Assistant.

Storage management

On this tab you can see information about and the status of data hard drives.

You can also identify a faulty hard drive and prepare new hard drives for use with Milestone XProtect VMS.

Check data hard drive status

To check the status of the data hard drives:

  1. Select the Storage management tab.

  2. The status of the data storage hard drives is shown. The different states are:

    Status Description
    OK Normal working state.
    Needs attention

    The hard drive is missing a configuration that you can apply.

    For more information, see Prepare hard drives.
    Failed

    The hard drive is faulty. Get the hard drive replaced.

    After replacement, see Prepare hard drives.

Prepare hard drives

How to prepare a disk for use in Milestone XProtect VMS:

  1. If there are one or more hard drives in the list with a status Needs attention, click Repair.

  2. Accept any user account control warning and wait for the repair to be completed.

  3. A summary screen appears. Check that the hard drive status is OK.

Apply optimizations

Husky Assistant can help you to optimize Windows for running XProtect software and to optimize XProtect software for running on your Husky unit. If you have installed Milestone XProtect VMS without using Husky Assistant, you need to apply the available optimizations. To check if any optimizations are available:

  1. Select the Optimizations tab.

  2. A list of the available optimizations appears.

  3. If an optimization is available, click Optimize.
  4. Accept any user account control warning and wait for the optimization to be applied.

  5. Check that the optimization is applied.

Support

If you have a problem and need support, contact your Milestone reseller that you bought the unit from.

Create a diagnostics file

To help your Milestone reseller get logs and details about your system, create a Milestone diagnostics .zip file that lists the system information:

  1. Select the Support tab.

  2. Click Milestone Diagnostics Tool.
  3. Accept any user account control warning. The Main Page appears.

  4. Click the Collect Defaults icon to start creating a diagnostics .zip file.

  5. When finished, the diagnostics .zip file is saved on the Windows desktop. You can now move or transfer the file to any preferred location.

  6. Close Milestone Diagnostics Tool.
  7. Provide your Milestone reseller with the diagnostics .zip file when they assist you in troubleshooting a problem.

Updates

Update your Husky software components to improve performance, increase security, obtain better stability, receive new features and update existing functionality.

If you update your Husky software components, existing functionality may change and new features may be introduced.

Updating requires the unit is connected to the internet.