Installation of XProtect Incident Manager

When installing XProtect Corporate 2022 R2 or later, XProtect Incident Manager is also installed.

If you have purchased XProtect Incident Manager with XProtect Expert, XProtect Professional+, and XProtect Express+ 2022 R3 and later, XProtect Incident Manager is also installed.

For how to install your VMS, see the administrator manual for your VMS product.

XProtect Incident Manager is installed on the same computer as the Management Server service is. See also System architecture.

XProtect Incident Manager and the Log Server service

If you don't install the Log Server service, the VMS can't log some of the user activities related to XProtect Incident Manager.

If you didn't install the Log Server service during the initial installation but install it at a later time, you need to restart the Incident Manager web service.

To restart the Incident Manager web service, open Internet Information Services (IIS) Manager. Right-click VideoOs IM AppPool and select Stop, then right-click VideoOs IM AppPool again and select Start.

After the restart, the VMS starts writing log entries to the log server's SQL Server database SurveillanceLogServerV2. See also Logging and SQL Server databases.