Send VMS error reports to Milestone Customer Dashboard

There is no default connection between your XProtect VMS and Milestone Customer Dashboard. You must set up this connection yourself. When you establish the connection, the XProtect VMS begins sending error reports to Milestone Customer Dashboard.

  • An active Milestone Care Plus (or higher) subscription
  • An active Milestone software license

To send system information to Milestone Customer Dashboard, you must configure your VMS the following way:

  1. Open XProtect Management Client log in to the system.

  2. Go to Tools -> Options, select the Customer Dashboard page, then select Send system information to Customer Dashboard. Click OK.

    The Customer Dashboard page in the Options menu in the Management Client.

The XProtect VMS system will begin sending error information to Milestone Customer Dashboard. You can view the error information from the Errors page.

The Errors page in Milestone Customer Dashboard.

If the customer has a distributed system, each site must be configured separately.