Search for errors

You can search for errors by:

  • Error status

  • Error description

  • Customer

  • License (SLC)

  • Server

By default, only errors from active licenses with a heartbeat within the last 30 days are displayed. If you want to see more errors, you have the option to:

  • Include errors from upgraded licenses by selecting Obsolete licenses check box

  • Include errors from servers without a heartbeat within the last 30 days by selecting Inactive servers check box .

    The Include errors from obsolete licenses and Inactive servers check boxes on the Errors page in Milestone Customer Dashboard.

Filtered errors are displayed only when Filtered status is selected from the Filter. If you want to learn more about error filters, see Error filters .

To look for specific errors:

  1. In Milestone Customer Dashboard, navigate to the Errors page.

  2. In the Search field, search for a specific license, customer, or server .

  3. (Optional) Use the Filter to search for a specific Status . You can select:

    • All active errors - Errors with status New and Being fixed that are not hidden by a custom filter

    • New - Errors that require attention

    • Being fixed - Errors that are currently under investigation

    • Filtered errors - Errors that are hidden from the main view by a custom filter

  4. (Optional) Use the Filter to search for a specific Error description . To see the complete list, go to Error descriptions (properties).

    The error filter on the Errors page in Milestone Customer Dashboard.