Troubleshooting event acknowledgement in CCure

When a CCure event is marked as This event requires acknowledgment, under certain circumstances, it can be impossible to acknowledge it (the acknowledge button remains disabled in the user interface). When this situation occurs, follow the steps below:

  1. Open the event Details dialog (from either the Administration Station or the Monitoring Station) by right-clicking an event and selecting Details from the View menu:

  1. Go to the Active Causes tab and make sure the event is not latched (Unlatch button should be disabled). If it is latched, click the Unlatch button to unlatch it.

  1. Make sure there are no Activate Event or Deactivate Event actions in the Cause/Action list on the left. If there are actions in the list, right-click on each and select Cancel.

  1. Note that you should enable the Acknowledge button.