Enable access request notifications in XProtect Mobile

To receive notifications from your VMS, you have to purchase a Milestone Care Plus license. Access request notifications are disabled by default.

In addition to the security settings on the server, you must also enable access request notifications in the server settings in the XProtect Mobile app. You must do this for all servers that the app is connected to.

  1. Open your XProtect Mobile app, and then do the following:
    • Android - In the list of servers, go to the server you want to connect to, tap , and then tap Edit.
    • iOS - In the list of servers, in the upper right-hand corner, tap Edit, and then tap the server that you want to connect to.
  2. Under Notifications, enable the Receive notifications option per that server.
  3. Tap Notification settings (iOS) or Tap to configure (Android) and enable Access requests.
  4. Tap Done.
  5. On the Edit server screen, tap Save (iOS) or Save server settings (Android).

If you have enabled the notifications setting but you haven't saved your user credentials, you are prompted to enter your credentials or use your external IDP login method each time before you open a received notification.

If you disable Access requests, you will not be notified about any access requests, and the list of access requests will disappear from the XProtect Mobile app.