A device pack is a set of drivers that is installed with your XProtect system to interact with your devices. A device pack is installed on the recording server. Milestone adds support for new devices and firmware versions on an ongoing basis, and releases device packs every two months on average. A device pack is automatically included when you install the XProtect system. To get the latest device pack, manually check for newer versions to download and install.

To update your device pack after installation, go to the download section of the Milestone website (https://www.milestonesys.com/download/) and download the relevant installation file.