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BriefCam Troubleshooting Guide

Why is the loading or processing not working?

Last Updated: 1 minute read
Version2025r1
LanguageEnglish

Any of the following may be the cause of this:

  1. The camera or video FPS is below 5 – Reconfigure the camera to the supported level of FPS.

  2. The video is not available on the VMS. To solve this, export the video using the VMS client – of the same synopsis request – to confirm the video is available in the archive. Or, use the Video Integration Tester (VIT).

  3. After upgrading, if the Processing Server service does not start, restart the IIS, which is a required step when upgrading.