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BriefCam Troubleshooting Guide

Why am I getting a Respond get live image timeout?

Last Updated: 1 minute read
Version2025r1
LanguageEnglish

The Respond get live image fails when there is no recorded archive and increasing the timeout did not work.

To increase the Respond get live image timeout:

  1. In the BriefCam Administrator Console, increase the Live.MaxGetLiveImageRetries environment setting from 300 to 1200.

    MaxGetLiveImage Retries.png

  2. Open the Windows services and restart the VSService and the World Wide Web Publishing Service (IIS) by right-clicking on the services and clicking Restart.