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BriefCam Troubleshooting Guide

Why am I getting a “Failed to create directory" error when I try to add a VMS?

Last Updated: 1 minute read
Version2025r1
LanguageEnglish

I’m trying to add a VMS in Camera Management and get this error: Failed to create directory: 500 Internal Server Error. Body: Internal server error. What does it mean?

Currently, this generic error can be triggered in (at least) two cases:

  • Invalid VMS credentials – Wrong VMS username and/or password.

  • VMS already exists – A VMS with the same name or address is already configured in the system.