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BriefCam Troubleshooting Guide

When I'm uploading images to a face watchlist, why am I getting the Thumbnail not available message?

Last Updated: 1 minute read
Version2025r1
LanguageEnglish
Watchlist upload error1.png

The GPU must be set to On Demand mode with the Face Recognition column checked. If you are changing the mode to On Demand, remember to also start the Processing Server service.

GPU on demand with FR.png