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BriefCam Troubleshooting Guide

How come I can't restart the BriefCam VSService?

Last Updated: 1 minute read
Version2025r1
LanguageEnglish

I tried starting the BriefCam VSService from Windows Services, but it did not start and the following message appears:

Windows could not start the BriefCam VSService on Local Computer. Error 1069: The service did not start due to a logon failure. 

VSService error.png

This can occur, for example, if the DB administrator in your organization changed all passwords for security reasons.

To solve this issue:

  1. In the Computer Management screen, find the BriefCam user (bcuser in the image below).

  2. Right-click on the user and select Set Password.

  3. Reset the password back to the password you used when installing BriefCam.

BCuser set password.png