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BriefCam Troubleshooting Guide

Why is the Web client displaying only black and there is a ZoneAware error in the console?

Last Updated: 1 minute read
Version2024r2
LanguageEnglish

If the web client displays only a black background, and when you open the console, you see a lot of "Failed to load resource" errors, including a "ZoneAwareError" line, it might be because your Google Chrome version is old. Try updating to a later version of Chrome (but lower than v9.1) and restarting.