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BriefCam Troubleshooting Guide

Troubleshooting the Next-Gen Engine

Last Updated: 1 minute read
Version2024r2
LanguageEnglish

Exporting the Log Files

In the BriefCam Administrator Console’s Services tab, you can hover over the OX6.Engine Service and click the Export Log icon to download the active log for the pod on the specific Linux host. Logs of previous pods and rotated logs will not be included. The log will be saved in a directory with the name of the hostname. You can also select all services and click the Export Log icon at the top right of the screen to retrieve all the logs from all OX6.Engine Services.

There is a default timeout defined (5 seconds) for retrieving the logs from the OX6.Engine Service.