Update the video driver

Make sure that the driver version for all your display adapters are updated to the newest version available from Intel or NVIDIA.

The Intel driver version provided by the PC vendor can be an older version and may not support Intel Quick Sync Video.

There are two ways of updating your video driver. Manual download and install or using a driver update utility.

Intel

Manual download and install:

  1. Go to the Intel download website (https://www.intel.com/content/www/us/en/download-center/home.html).
  2. Enter the name of your integrated display adapter.
  3. Manually download and install the driver.

For automatic detection and updates of Intel components and drivers:

  1. Download Intel Driver and Support Assistant (https://www.intel.com/content/www/us/en/support/detect.html).
  2. Run the assistant to auto search for the drivers.
  3. Choose to update the driver for Graphics.

NVIDIA

Option 1: Manually find drivers for my NVIDIA products.

  1. Go to the NVIDIA download drivers website (https://www.nvidia.com/Download/index.aspx/).
  2. Enter the name of your product and the operating system.
  3. Manually download and install the driver.

Option 2: Automatically find drivers for my NVIDIA products.

  1. Go to the NVIDIA download drivers website (https://www.nvidia.com/Download/index.aspx/).
  2. Select GRAPHICS DRIVERS.
  3. Your system is scanned.
  4. Download and update the driver.