Open an existing diagnostics report

Diagnostic reports are saved as MCLOG files in {System drive}:\ProgramData\VideoOS. You can view them with the Milestone Diagnostics Tool.

If you want to create a new diagnostics report, see Create a diagnostics report .

With the diagnostics report you can:

  • Get an overview of the VMS installation at a particular point of time

  • Compare current and previous VMS installations

  • Compare VMS installations on different machines

To open a diagnostics report:

  1. On a relevant server that is connected to an XProtect server, for example the management server, open the Diagnostics Tool.exe from the relevant file location.

  2. From the main screen of Milestone Diagnostics Tool, select Logs & Diagnostics. A list of saved diagnostics reports opens. If you have saved a report in a different location, you can select Open to browse for the report.

  3. Select a diagnostics report to view it.

If you want to learn more about the report tabs, see Diagnostics report (properties).