FAQ: audio

Some surveillance systems do not support two-way audio.

For information about the features available in your XProtect VMS, see Your organization’s XProtect products and extensions.

This feature does not exist in the XProtect Smart Client. However, you may be able to adjust the recording volume either on the microphone or through the configuration interface of the camera device that has the microphone attached. Contact your system administrator if in doubt.

This feature does not exist in the XProtect Smart Client. However, the Level meter in the Audio pane gives an indication of the input level which, in turn, gives an idea of the output level.

You may be able to adjust the output volume either on the speakers or through the configuration interface of the camera device that has the speakers attached. You can also adjust your audio settings in Windows. Contact your system administrator if in doubt.

As a rule, other XProtect Smart Client users cannot hear what you say. However, if microphones are located near the speakers you are talking through, it may be possible to hear you.

Yes, if your surveillance system has speakers attached to multiple cameras (and you have the necessary user permissions to access them), you can talk through all the speakers at once. In the Audio pane, in the Speakers list, select All speakers, then click and hold the Talk button when you talk.

If you have selected List only devices from current view in the Audio pane, you will not see all speakers.

Incoming audio, from microphones attached to cameras, is recorded, even when no video is being recorded.

The surveillance system can record incoming audio from microphones, even when no video is being recorded. However, outgoing audio transmitted through speakers can only be recorded, played back, and exported on some surveillance systems. For information about the features available in your XProtect VMS, see Your organization’s XProtect products and extensions.

Depending on your surveillance system, recordings can be used, for example, to prove that a XProtect Smart Client operator gave an audience specific instructions through speakers.

Yes, in the Audio pane, the Level meter indicates the level of your voice. If the level is very low, you may need to move closer to the microphone. If the Level meter shows no level at all, verify that the microphone is connected and correctly set up.