Working with log files

By default, both the OnGuard workstation and the OnGuard server have logging enabled at a reduced information mode (Info). 

You can increase the level of information to the level of Debug for diagnostics purposes, but note that this change causes:

  • More information is logged
  • More use of disk space
  • May slow down operations on busy servers

For this reason, you shouldn't set the log level to debug at all times. You should use this level for diagnostics purposes and switch back to Info when diagnosis is complete.

OnGuard workstation

  1. On each machine that runs the OnGuard workstation that uses the integration, go to C:\ProgramData\MilestoneTrans.
  2. The contents of that whole folder can be relevant for troubleshooting. Contact Milestone technical support for more information.

OnGuard server

  1. On each machine that runs the OnGuard LS Communication Server goto C:\ProgramData\MilestoneTrans.
  2. The contents of that whole folder can be relevant for troubleshooting. Contact Milestone technical support for more information.
  3. On clustered OnGuard servers, make sure to capture the logs on all the machines that are part of the cluster.