Requirements for alarm acknowledgment


For automatic bi-directional alarm acknowledgment to function, there are specific conditions which must be met:

  1. The CCure 9000 event must have triggered the alarm in XProtect.

  • Check the Access Control tab, and the Events list, in the Smart Client to view the event.

  • Verify the Access Control Event Category used in the Alarm Definition in XProtect Management Client matches the category assigned to the event in the Access Control Events list.

  1. The source of the alarm must correspond to the source exposed by the integration. For some CCure 9000 events, a door will be used as the source. For other events, such as user-created events, theCCure 9000 server is exposed as the source. It is required to specify the source in the Alarm Definition in XProtect.

  • The source of each event is listed in the Access Control tab’s Event list in the Smart Client.

  1. The CCure event must be configured to require acknowledgment and must not be in a state that prevents acknowledgment, such as Latched.

  • Verify individual event details in the Configuration menu of the  Administration Station application for the CCure 9000 system.