Launching video results in error message

The Error communicating with Video Recorder message appears in OnGuard Alarm Monitoring when clicking Launch Video on selected Milestone camera. However, video can be viewed in VideoViewer and System Administration apps.

Close the Alarm Monitoring application and stop the OnGuard LS Communication Server service. Navigate to the following file:

• C://ProgramFiles(x86)/OnGuard/LnlSkyPointBaseServerTranslatoru.dll

Rename the file to:

• LnlSkyPointBaseServerTranslatoru_bak.dll

Restart the OnGuard LS Communication Server service and the Alarm Monitoring application. Verify the XProtect servers and OnGuard servers are online and connected to network.