Alarm acknowledgment

Bi-directional alarm/event acknowledgment is supported between XProtect and CCure 9000.


WARNING - In systems using the XProtect Access integration with CCure and the Video Push CCure integration – XProtect analytics alarms generated by the Video Push CCure integration only support automatic acknowledgement if they are acknowledged in the CCure Monitoring Station application, and the “Auto-acknowledge alarms” option was selected in the CCure event definition. Acknowledging analytics alarms in the XProtect Smart Client will not automatically acknowledge the alarms in the CCure system.


CCure 9000 to XProtect:


  • When a CCure 9000 event is acknowledged, if an alarm was triggered in XProtect for that event, the XProtect alarm will be acknowledged.


XProtect to CCure 9000:


  • When an alarm is acknowledged in XProtect, the associated event in CCure 9000 that triggered the alarm will be acknowledged.


For automatic bi-directional alarm acknowledgment to function, there are specific conditions which must be met:


  • The CCure 9000 event must have triggered the alarm in XProtect.

    • Check the Access Control tab, and the Events list, in the Smart Client to view the event.

    • Verify the Access Control Event Category used in the Alarm Definition in XProtect Management Client matches the category assigned to the event in the Access Control Events list.

  • The source of the alarm must correspond to the source exposed by the integration. For some CCure 9000 events, a door will be used as the source. For other events, such as user-created events, theCCure 9000 server is exposed as the source. It is required to specify the source in the Alarm Definition in XProtect.

    • The source of each event is listed in the Access Control tab’s Event list in the Smart Client.

  • The CCure event must be configured to require acknowledgment and must not be in a state that prevents acknowledgment, such as “Latched.”

    • Verify individual event details in the Configuration menu of the  Administration Station application for the CCure 9000 system.


When using the XProtect Smart Client’s Alarm Manager tab, right-click an alarm, and select either Acknowledge. The associated CCure 9000 event will be acknowledged.


WARNING - Acknowledging an alarm in XProtect will acknowledge the alarm in CCure. Closing an alarm in XProtect will not acknowledge the alarm in CCure 9000. Only “acknowledgment” of the alarm in XProtect will impact the alarms status in CCure 9000.