Collect default logs with Milestone Diagnostics Tool

 

With Milestone Diagnostics Tool, you can quickly collect the most important details and present them to Milestone Technical Support when necessary. With the Collect Defaults option, you can:

• Extract logs from all VMS components for the past month

• Create a Diagnostics Report

If you want to modify the logs selection, see Collect custom logs.

To create a Collect Defaults report:

1. On a relevant server that is connected to an XProtect server, for example XProtect Management Server, open the Diagnostics Tool.exe from the relevant file location.

2. From the main page of Milestone Diagnostics Tool, click the Collect Defaults tab to start the process.

3. A message is displayed, informing you that the process is completed. The report is saved as a .ZIP file on your desktop. You have the options to:

   • Close the window by selecting OK

   • Copy the location path by selecting Copy location

   • Open the containing folder by selecting Open folder

   • Upload the file to Milestone through FTP, by selecting Upload to FTP. To learn more, see Share reports