XProtect 2021 R1 and R2 shows no error if OpenAccess - password is incorrect.

When running XProtect VMS 2021 R1 or 2021 R2, if a change to the configuration on any XProtect Access integration in the General Settings tab is saved, the system will prompt for a password. This is the password for the account that authenticates between XProtect and the integrated Access Control system. If the wrong password is provided, there will be no error or warning displayed and the integration will be broken, without any warning, until the password is changed again to the correct one.

This issue can occur every time theXProtect Management Client is opened and the XProtect Access system configuration is changed. When any information or setting controlled within the XProtect Access integration section of the Management Client is changed and saved, the system will ask for a password.

To verify the correct settings are in place for the password and all other parameters controlling the connection between integrated Access Control systems and the XProtectEvent Server, it is recommended to "Refresh Configuration" each time the password is entered, and each time any of the settings on the General Settings page are changed and saved. If the connection is broken, because the password was entered with a typo, then the Refresh configuration process will product an error.