Gather logs

By default, logs are enabled on both the OnGuard workstation and the OnGuard server, but they are in reduced information mode (Info). 


You can increase the level of information to the level of "Debug" for diagnostics purposes, but note that this change causes:


  • More information to be logged
  • More use of disk space
  • May slow down operations on busy servers

 

For this reason, you should not set the logging level to be at debug level at all times. You should only use this level for diagnostics purposes and immediately switch it back to "Info" level after you are done debugging.


OnGuard workstation

  1. On each machine that runs the OnGuard workstation that uses the integration, go to X:\ProgramData\MilestoneTrans, where X: is the drive where Windows is installed
  2. Create a zip file of the contents of that whole folder, name it MilestoneTrans-{MachineName}.zip where {MachineName} is the name of the machine where you have installed the integration.

OnGuard server

  1. On each machine that runs the OnGuard LS Communication Server goto X:\ProgramData\MilestoneTrans, where X: is the drive where windows is installed
  2. Create a zip file of the contents of that whole folder, name it MilestoneTransSvr-{MachineName}.zip where {MachineName} is the name of the machine where you have installed the integration
  3. On clustered OnGuard servers, make sure that you capture the logs on all the machines that are part of the cluster, especially the active one.