Register remote servers

The virtual IP address reroutes the packets from the remote servers to the running Management Server service, Event Server service, and Log Server service.

You must register all remote servers with the virtual IP adress of the failover cluster.

If the remote servers are only registered with the FQDN of the management server, the failover functionality does not work.

Change the address of the Management Server on the following system components:

  • Recording Server service

  • Mobile Server service

  • DLNA Server service

  • Milestone Open Network Bridge

  • API Gateway.

Use the virtual IP address of the management server when logging in from the following clients:

  • XProtect Management Client

  • XProtect Smart Client

Change management server address on the recording server

  1. Open the Server Configurator from either the Windows Start menu or from the recording server tray icon.
  2. In the Server Configurator, select Registering servers.
  3. Specify the virtual IP address of the failover cluster and the selected protocol (HTTPS or HTTPS), and select Register.

If the change was a success, a confirmation window appears.

Change management server address on the mobile server

  1. On the computer where the Mobile Server service is installed, right-click the Mobile Server Manager tray icon, and select Management server address.
  2. Specify the virtual IP address of the failover cluster and the selected protocol (HTTPS or HTTPS), and select OK.

    3. The Mobile Server service restarts and the tray icon turns green.

Change management server address on the DLNA server

  1. On the computer where the XProtect DLNA Server service is installed, right-click the XProtect DLNA Server Manager tray icon, and select Management server address.
  2. Specify the virtual IP address of the failover cluster and the selected protocol (HTTPS or HTTPS), and select OK.

    3. The XProtect DLNA Server service restarts and the tray icon turns green.

Change management server address for Milestone Open Network Bridge

  1. On the computer where the Milestone ONVIF Bridge service is installed, right-click the Milestone ONVIF Bridge tray icon, and select Configuration.
  2. On the Surveillance Server Credentials page, in the Management server field, specify the virtual IP address of the failover cluster and the selected protocol (HTTPS or HTTPS), and select OK.

If the change was a success, a confirmation window appears.