Live or playback video does not work

It is possible for live and recorded video to stop displaying in the OnGuard system. If this happens follow these steps to troubleshoot the issue:

• Make sure the required version of the MIP SDK (2020 R2) is installed
• If the problem is with video only (black tiles) and Recording Server data encryption is enabled in XProtect, verify that the appropriate certificate is installed and trusted on every OnGuard client machine where video is displayed (see Limitations section for more details)