CCure 9000 XPA instance cannot communicate with CCure 9000

If XProtect is unable to authenticate or communicate with CCure 9000, there might be a problem with the CCure 9000victor web service application pool. Follow these steps to make sure the CCure 9000victor web service is correctly started and accepts requests:

• Go to the CCure 9000 server

• Open a web browser and go the address below:

  • http://localhost/victorwebservice/

• If the browser opens a page similar to the one below, everything is okay with the victor web service

  

• If the browser leads to an error message similar to the one seen below, click the button shown on the page to recycle the victor web service application pool