Troubleshooting Milestone XProtect VMS video driver

Video Driver logs are defined in the following file:

  • ACVS.Enterprise.Server.Configuration.exe.config

The file is located here:

  • C: Program Files (x86) \Tyco\CrossFire

Alternatively, at the following location in a system that has been upgraded:

  • C: Program Files (x86)\Software House\SWHSystem\CrossFire

The config file contains this text:

<appSettings>

<add key = “TraceViewer.Enable” value=”true”/>

</appSettings>

The value parameter can be set to true or false to enable or disable logging.

  • Open the Server Configuration Application in CCure 9000. Select the Diagnostics tab. Click on Connect. Several modules appear. Select MileTraceSwitch and set the trace value.

  • Red for Error

  • Yellow for Warning

  • Purple for Info

  • Green for Verbose