Milestone Care™ (explained)

Milestone Care is the name of the complete service and support program for XProtect products throughout their lifetime.

When you have bought your XProtect VMS, you have also entered a two-year Milestone Care Plus subscription.

Your installation is always covered by Milestone Care Basic which gives you access to different types of self-help material like knowledge base articles, guides, and tutorials on our Support website (https://www.milestonesys.com/support/).

The expiration date of the more advanced Milestone Care Plus and Milestone Care Premium subscription types is visible in the License Information window in the Installed Products table. See Installed Products.

If you decide to buy or renew a Milestone Care subscription after you have installed your system, you must manually activate your licenses before the correct Milestone Care information appears. See Activate licenses online or Activate licenses offline.

Benefits of more advanced Milestone Care subscriptions

A Milestone Care Plus subscription gives you access to upgrades. You also get access to the Customer Dashboard service, the Smart Connect feature, and the full Push Notification functionality.

If you have a Milestone Care Premium subscription, you can also contact Milestone support for help. Please remember to include information about your Milestone Care ID when contacting Milestone support.