XProtect Incident Manager (explained)

Milestone has developed add-on products that fully integrate with XProtect to give you extra functionality. Your XProtect license file controls the access to add-on products.

Available functionality depends on the system you are using. See the complete feature list, which is available on the product overview page on the Milestone website (https://www.milestonesys.com/solutions/platform/product-index/).

XProtect Incident Manager is a Milestone add-on that enables organizations to document incidents and combine them with sequence evidence (video and, potentially, audio) from their XProtect VMS.

Users of XProtect Incident Manager can save all the incident information in incident projects. From the incident projects, they can track the status and activities of each incident. In this way, the users can manage incidents effectively and easily share strong incident evidence, both internally with colleagues and externally with authorities.

XProtect Incident Manager helps organizations gain an overview and understanding of the incidents happening in the areas they survey. This knowledge enables the organizations to implement steps to minimize the chance that similar incidents happen in the future.

In XProtect Management Client, the administrators of an organization’s XProtect VMS can define the available incident properties in XProtect Incident Manager to the organizations’ needs. The operators of XProtect Smart Client start, save, and manage incident projects and add various information to the incident projects. This includes free text, incident properties that the administrators have defined, and sequences from the XProtect VMS. For full traceability, the XProtect VMS logs when administrators define and edit incident properties and when operators create and update the incident projects.

See also the manual for XProtect Incident Manager (https://doc.milestonesys.com/2022r2/en-US/portal/portal/htm/chapter-page-incman.htm).