Enable debug logging

Debug logs are used to identify flaws in the system and the configuration. By default, all logs levels are set to Information, but you can change the level to Debug from the Milestone Diagnostics Tool.

From the Milestone Diagnostics Tool, you can manage the log levels for:

  • VMS

  • VMS drivers

  • Windows Registry (limited)

To enable debug-logging for a component:

  1. On a relevant server that is connected to an XProtect server, for example XProtect Management Server, open the Diagnostics Tool.exe from the relevant file location.

  2. From the main screen of Milestone Diagnostics Tool, click the Configuration and Logging tab.

  3. A pop-up window will notify you that changing VMS component settings might require a restart of the related services. Click OK to continue.

  4. Click on one of the three tabs. You can choose between VMS Log Level, VMS Drivers or Registry.

  5. Find the component you want to enable debug-logging for and click on its toggle button to enable Debug.

    You can enable debug-logging for as many components as you want to. A pop-up window will notify you if the select service requires a restart.

  6. When you are done, click Save to apply the changes.