The export may have been created on a computer with a 64 bit Windows operating system, and you are using a 32 bit operating system.
To resolve the issue, try one or more of the following:
- Open the SmartClient-Player.exe file on a 64-bit Windows computer.
- Open the export with a 32-bit version of XProtect Smart Client. To do this, follow these steps:
- Open this link: https://www.milestonesys.com/downloads/.
- Select Product, for example XProtect Corporate, Version, and Language.
- Click XProtect Smart Client 32-bit to download the application.
- When installed, go to the export folder and open the Client Files folder.
- Double-click the Exported Project.scp file. The XProtect Smart Client – Player should open, and you can play back the video.
- Ask the person who provided the export to create a new export using a 32-bit XProtect Smart Client.
- Ask the person who provided the export to create a new export using a different export format, for example AVI or MKV.
You may also experience this issue if the export was created using a different encryption algorithm than the current version of your XProtect Smart Client. See also .