2020 R1Archive
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XProtect Smart Wall (troubleshooting)

Some of the solutions will require help from your system administrator.

ClosedMy monitors do not display the layout that I specified for my Smart Wall

Typically, this occurs because your system administrator did not activate the preset for the monitor. Ask your system administrator to verify that the preset is active in Management Client.

ClosedMy camera is not part of a preset. Why isn't it removed when I activate the preset?

This can be because the Empty preset item setting is not selected for the preset. Ask your system administrator to verify the setting for the preset in Management Client.

ClosedI cannot drag an item, for example a camera, to a view. When I click the item, nothing happens

This is a known issue in Microsoft Windows that can also occur in XProtect Smart Wall. The workaround is press ESC one time, and the drag functionality should work again.

ClosedWhen I drag an image from a view to my Smart Wall, it isn't displayed.

You probably did not embed the image in the view, and the computer that is running the Smart Wall cannot access the image file. To ensure that everyone can see an image, it's a good idea to embed it in the view. For more information, see Displaying content on Smart Wall.

ClosedMy Smart Wall monitors are displayed on top of each other

When your system administrator added monitors to your Smart Wall, he or she did not define the layout of the monitors. When your administrator adds monitors, the system automatically stacks them in the layout in the order in which they were added. Your administrator must then arrange them according to your needs.

ClosedI cannot drag an image from Windows Explorer to my Smart Wall monitor. The cursor does not change to the Allow Drop icon

This occurs when your Smart Client is not running under the same user profile as Windows Explorer. For example, you are running Smart Client under the Local administrator user profile, but you are running Windows Explorer as a Standard user. To resolve this issue, ensure that both programs are running under the same user profile.

ClosedI have added the Alarm List to a view item, but I cannot use the scroll bar to view details

This is a known issue in XProtect Smart Wall. To use the scroll bar, position the pointer outside the view item, and then press and hold the CTRL key. This prevents the view item's toolbar from covering the scroll bar. You can now move the pointer into the view item and use the scroll bar.