Types of states

All site elements have states that they report to XProtect Remote Manager. A site consists of the following elements:

The states are reported from the lowest level (device components) to the highest (site).

Site states

Name	Description
Healthy	All services, hosts, devices, and device components are running without any errors.
Attention	There is a non-critical issue on the site that requires attention. Check the related site elements for issues.
Critical	A device, device component, host, or service is in a Critical state. System operation might be interrupted. Check the site elements for more information about the failure.
Offline	The XProtect Cloud Connector service cannot connect to XProtect Remote Manager. Make sure that the XProtect Cloud Connector service is running.
Pending	You have added a site in XProtect Remote Manager, but the site is not connected yet. Make sure that XProtect Cloud Connector has been installed with the one-time key that was created for the site.
Unknown	The XProtect Cloud Connector service has stopped reporting to XProtect Remote Manager. Check if the service is running.

Host states

Name	Description
Healthy	All hosts are running without any errors.
Attention	The system reports that the CPU or memory levels are above the normal threshold but have not reached the critical threshold on a host that runs a VMS component. You can adjust the thresholds from System Monitor Thresholds in XProtect Management Client.
Critical	The system reports that the CPU or memory levels on a host that runs a VMS component have reached a critical level. The services on that host might not run properly and the system operation might be interrupted.
Unknown	The host has reported an unknown state to XProtect Remote Manager.

XProtect service states

Only the Management Server and Recording Server services report states to XProtect Remote Manager.

Name	Description
Healthy	All services are running without any errors.
Attention	The system reports a non-critical issue on a recording server or device component that requires attention.
Critical	A recording server is not functioning properly, and recordings might be lost.
Offline	The Management Server or Recording Server service is not running on a host.
Unknown	The service has reported an unknown state to XProtect Remote Manager. Make sure that the XProtect VMS API Gateway and the event server are running.

Device states

Name	Description
Healthy	All devices are running without any errors.
Attention	The system reports a non-critical issue on a device component that requires attention.
Critical	The system has detected critical issues on a device. Check the related device components for details.
Offline	The connection to the device has been lost. Check the connection between the recording server and the device.
Disabled	You have disabled the device component. To enable the component, see Enable or disable a device.
Unknown	The device has reported an unknown state to XProtect Remote Manager. Make sure that the XProtect VMS API Gateway and the event server are running.
Communication stopped	The grace period for your device might have expired. Check if you have activated your license.

Device components states

Name	Description
Healthy	All device components are running without any errors.
Attention	The device component is working, but the system has detected a non-critical issue.
Critical	(For cameras only) Video frames from the camera might be lost due to network or recording server issues.
Offline	The connection with the device component is lost. Check the connection between the recording server and the device.
Disabled	You have disabled the device component. To enable the component, see Enable or disable a device component.
Unknown	The device component has reported an unknown state to XProtect Remote Manager. Make sure that the XProtect VMS API Gateway and the event server are running.
Communication stopped	Your grace period for the device might have expired. Check if you have activated your license.