Troubleshooting: Exporting
If you see this warning, your current XProtect VMS uses AES-256 for encrypting exported video data to comply with the FIPS 140-2 security standard. However, the system which was used to create the export uses a different encryption standard.
To resolve the issue, do one of the following:
Re-export the video data using an upgraded version of XProtect Smart Client. The version must be equal to or newer than your current version
Though Milestone recommends always using the latest version of XProtect Smart Client, you can open the export using an older version of XProtect Smart Client in offline mode
Open the export on a computer where FIPS mode is disabled. See also https://docs.microsoft.com/en-us/windows/security/threat-protection/fips-140-validation#using-windows-in-a-fips-140-2-approved-mode-of-operation
Note
Milestone recommends that you password-protect your data. To do this, select the Encrypt with password check box in the Export settings window > XProtect format.
No tampering key is included in the video export. Either the tampering key was removed, or the video export was created using a stand-alone third-party application based on the MIP SDK 2020 R2 or older. If the tampering key is missing, there is no way of verifying the authenticity of the video project file.
To resolve the issue, do one or more of the following:
Request a new video export and make sure the tampering key is included
Re-export the video data using a third-party application that is based on MIP SDK 2020 R3 or later
If you export in media player format and as a combined file, do not delete or rename one of the video sequences in the export list before the export is ready. If you do, the deleted or renamed video sequences are not included in the export.
You must create a new export.