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XProtect Mobile client

View doors and take action

Last Updated: 1 minute read
Version2026r1
LanguageEnglish

You can check the door's state, for example, Closed, Unlocked, and view live video or play back recorded video from the cameras monitoring the door. If the cameras have audio devices attached, you can also:

  • Listen to the incoming audio and use the push-to-talk (PTT) feature in live mode.

  • Listen to the incoming and outgoing audio in playback mode.

Based on the state of the door, you can either lock or unlock it.

Note

Lock and Unlock are the standard options, but other commands may be defined in your access control system.

  1. Open Access control:

    • Android - Tap Access Control, then tap Respond_to_access_requests_2.jpg and select Doors.

    • iOS - Tap MobC_iOS_access_control.png, then tap Doors.

      A list of doors appears.

  2. Tap the door that you want to view.

  3. View video in live mode from the camera monitoring the door.

  4. Optional. Tap MobC_Android_Playback_AudioMuted_icon_I.png (Android) or MobC_iOS_Live_AudioOff_icon_I.png (iOS) to start playing incoming audio. Tap MobC_Android_Live_AudioOn_icon_I.png (Android) or MobC_iOS_Live_AudioOn_icon_I.png (iOS) to stop playing audio (Only for cameras that have microphones attached).

  5. Optional. Tap and hold WebC_MobC_PTT_available.png to start push-to-talk. Release the icon WebC_MobC_PTT_active.png to end transmitting audio (Only for cameras that have speakers).

  6. If required, Lock or Unlock the door. The state of the door changes.

  7. To play back the video, tap the live image and then tap MobC_Android_Playback_icon_I.png (Android) or MobC_iOS_Playback_icon_I.png (iOS). You can see the video stream in live mode even when you are in playback mode.

  8. Optional. If the camera has audio devices (microphone and speaker) attached, you can listen to incoming and outgoing recorded audio when you play the video recording forward at normal speed (see Find and view video recordings).