Test Analytics Event (properties)
When you test the requirements of an analytics event, a window appears that checks four conditions and provides possible error descriptions and solutions.
Condition | Description | Error messages and solutions |
|---|---|---|
Changes saved | If the event is new, is it saved? Or if there are changes to the event name, are these changes saved? | Save changes before testing analytics event. Solution/Explanation: Save changes. |
Analytics Events enabled | Is the Analytics Event feature enabled? | Analytics events have not been enabled. Solution/Explanation: Enable the Analytics Events feature. To do this, click Tools > Options > Analytics Events and select the Enabled check box. |
Address allowed | Is the IP address/host name of the machine sending the event(s) allowed (listed on the analytics events address list)? | The local host name must be added as allowed address for the Analytics Event service. Solution/Explanation: Add your machine to the analytics events address list of allowed IP addresses or host names. Error resolving the local host name. Solution/Explanation: The IP address or host name of the machine cannot be found or is invalid. |
Send analytics event | Did sending a test event to the Event Server succeed? | See table below. |
Each step is marked by either failed: 
or successful: 
.
Error messages and solutions for the condition Send analytics event:
Error message | Solution |
|---|---|
Event server not found | Unable to find the event server on the list of registered services. |
Error connecting to event server | Unable to connect to the event server on the stated port. The error occurs most likely because of network problems, or the Event Server service has stopped. |
Error sending analytics event | The connection to the event server is established, but the event cannot be sent. The error most likely occurs because of network problems, for example a time out. |
Error receiving response from event server | The event has been sent to the event server, but no reply received. The error most likely occurs because of network problems or a port that is busy. See the event server log, typically located at |
Analytics event unknown by event server | The Event Server service does not know the event. The error most likely occurs because the event or changes to the event have not been saved. |
Invalid analytics event received by event server | The event format is incorrect. |
Sender unauthorized by event server | Most likely your machine is not on the list of allowed IP addresses or host names. |
Internal error in event server | Event server error. See the event server log, typically located at |
Invalid response received from Event server | The response is invalid. Possibly the port is busy or there are network problems. See the event server log, typically located at |
Unknown response from event server | The response is valid, but not understood. The error occurs possibly because of network problems, or the port is busy. See the event server log, typically located at |
Unexpected error | Please contact Milestone support for help. |