If you use Azure SQL Database and you experience a connection issue during installation or during normal operation, the reason could be that the Azure SQL Database service is temporarily unavailable.

Azure SQL Database is a service where most of the traditional database maintenance is taken care of by Microsoft. The service can be unavailable for short periods of time and is designed to recover up to a certain extent with no user interaction required.

Database errors are written in the XProtect VMS log files with a related incident ID, which can be provided to Microsoft support in the case of an extended Azure SQL Database unavailability.

For more information, see Troubleshoot common connection issues to Azure SQL Database.