Troubleshooting: XProtect Incident Manager
System log file
To troubleshoot system errors, you can find the log file on the computer where you have installed the management server system component, in this location: C:\ProgramData\Milestone\XProtect Incident Manager\Logs.
Messages in XProtect Smart Client
Your connection to the VMS servers is unstable. If the problem persists, contact your system administrators.
System administrators: check if the network and all VMS servers and services are running.
Your connection to the VMS servers is unstable. If the problem persists, contact your system administrators.
System administrators: check if the network and all VMS servers and services are running.
There can be two reasons for this message:
Your connection to the VMS servers is unstable. If the problem persists, contact your system administrators.
System administrators: check if the network and all VMS servers and services are running.
The list of incident projects and lists of sequences are not updated in real time. So, if you have had one of these lists open for a while and another XProtect Smart Client operator has deleted items from the list, you will see this message if you try to edit the deleted list item or elements included in the deleted list item.
For example, another operator has deleted an incident project while you had the list of incident projects open. You can still see the deleted incident project in the list on your computer, but you will get this error message if you try to generate a report.
The list of incident projects and lists of sequences are not updated in real time. So, if you have had one of these lists open for a while and another XProtect Smart Client operator has deleted items from the list, you will see this message if you also try to delete or save the already deleted incident project.
Your connection to the VMS servers is unstable. If the problem persists, contact your system administrators.
System administrators: check if the network and all VMS servers and services are running.
Your connection to the VMS servers is unstable. If the problem persists, contact your system administrators.
System administrators: check if the network and all VMS servers and services are running.
This message is shown in connection with trying to save a comment, information about a call, or another setting. There can be two reasons for this message:
Your connection to the VMS servers is unstable. If the problem persists, contact your system administrators.
System administrators: check if the network and all VMS servers and services are running.
The list of incident projects and lists of sequences are not updated in real time. So, if you have had one of these lists open for a while and another XProtect Smart Client operator has deleted items from the list, you will see this message if you try to edit the deleted list item or elements included in the deleted list item.
For example, another operator has deleted an incident project while you had the list of incident projects open. You can still open the deleted incident project from your computer, but if you try to add or edit a comment, information about a call, or change the incident status, or other, you will get this error message.
Your system administrators haven't given you permission to use a feature. Contact your system administrators if you can't complete your tasks without this feature.
During the generation of the report, connection to the VMS servers or services was lost. The report does not contain all information from the incident project. Try to generate the report again.
Messages in XProtect Smart Client and XProtect Management Client
Your system administrators haven't given you permission to use a feature. Contact your system administrators if you can't complete your tasks without this feature.