FAQ: alarms

I see an alarm desktop notification, but it disappears before I can respond. How do I find it again?

Go to the Alarm Manager tab and look in the alarm list. If you do not see the alarm, it may have been filtered out. Try changing the filter settings.

If the alarm list is configured to show events instead of alarms, click the Setup button. In the Properties pane on your left-hand side, select Alarm in the Data Source list and click Setup again.

Why do I not receive any desktop notifications when new alarms occur in my XProtect VMS system?

Desktop notifications for alarms must be enabled by your system administrator in XProtect Management Client. Otherwise, you will not receive any.

Will I receive multiple desktop notifications if multiple alarms occur within a few seconds?

A desktop notification stays on the screen for 15 seconds. If multiple alarms occur consecutively within a few seconds, you will still only see one desktop notification. When you click the desktop notification, the most recent alarm opens in the alarm window. To view the previous alarms, go to the alarm list.