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# Activating licenses

To learn more about licenses in XProtect, see the Licensing section in the XProtect VMS Administrator manual.

You must activate a license after you:

- Install an XProtect VMS product with a registered software license (.lic) file

- Add hardware devices in XProtect Management Client.

- Add or modify XProtect VMS extensions and plug-ins

- Add Milestone Interconnect™ sites

- Upgrade to a newer version of an XProtect VMS product, including service releases

There are several steps in the license activation process. The process takes place:

- On the My Milestone portal

- In XProtect Management Client

- In Milestone Customer Dashboard

Depending on your organization, the steps may be performed by different people.

Step | Where? | What?
--- | --- | ---
1 | Email, Milestone Customer Dashboard | You receive an email that includes a software license code (SLC) and a software license file (.lic). In case the original file was lost, you can get the initial .lic file from Milestone Customer Dashboard.
2 | My Milestone | You register the SLC on the My Milestone portal. In case the original link was lost, you can get a new license registration link from Milestone Customer Dashboard. See Copy or send a license registration link .
3 | Milestone Customer Dashboard | You register the SLC in Milestone Customer Dashboard. See Register software license codes (SLCs) .
4 | XProtect Management Client | You activate the license. (For offline activation only) You download an .lrq file. The .lrq file must be activated in Milestone Customer Dashboard.
5 | Milestone Customer Dashboard | (For offline activation only) You upload the .lrq file to Milestone Customer Dashboard and download a new .lic file. See Get a software license (.lic) file.
6 | XProtect Management Client | (For offline activation only)You upload the .lic file to finish the offline activation process.

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