Scenario: You discover an incident while watching live video

This example scenario only covers how to investigate and document incidents with built-in XProtect Smart Client features.

Let’s say you discover an incident while watching live video or because an alarm is triggered. Let’s also assume that you are not dispatched to deal with the incident on site. Then you would typically:

1. Call the security personnel handling with the situation on site.

2. Instantly start applying bookmarks to the relevant video sequences so you can easily share the video with colleagues and find the video sequences again through a search.

3. Continuously inform the security personnel on site about any developments in the incident.

4. Follow the cause or effect of the incident if it moves or spreads to new areas by switching to other view items or views, and add bookmarks to these video sequences, too.

When the incident has stopped, you would typically:

1. Search for your bookmarks.

2. Adjust the bookmarks‘ start and end times to ensure all video sequences covering the incident are included.

3. You would probably export the bookmarked video as documentation and share it with relevant security personnel inside or outside your organization.

4. As an alternative–or addition–to the export, you can apply evidence locks to the video sequences to ensure the video sequences are not deleted at the retention time defined for all video in your XProtect VMS system.

5. Gather testimonials from security personnel on site about how they experienced the incidents.