Connectivity issues

Why did the status of the processing server change to Not connected? How do I fix this?

For the integration to work, the processing server with Milestone AI Bridge needs access to the XProtect Management Server service. Also, the Management Server service and the XProtect Management Client need access to the processing server. These three components may be on different networks and domains why reasons behind the Not connected status could be:

• Network maintenance

• No internet connection

• The processing server is off

There may be other reasons:

• The basic user you created for Milestone AI Bridge no longer exists or has the required permissions.

• If you have used a self-signed certificate, the certificate may have expired.