Activate your licenses

There are several ways of activating licenses. All of them are available from the License Information window. The best way of activating depends on your organization's policies and whether your management server has access to the internet or not.

You can open the License Information window in the Site Navigation pane -> Basics node -> License Information.

To learn more about the various information and features available from the License Information window, see License Information window.

Enable automatic license activation

For easy maintenance and flexibility - and when your organization's policies permit it - Milestone recommends that you enable automatic license activation. Automatic license activation requires that the management server is online.

If you want to know all the benefits of enabling automatic license activation, see Automatic license activation (explained).

  1. From the Site Navigation pane -> Basics node -> License Information, select Enable automatic license activation.
  2. Enter the user name and password that you want to use with automatic license activation:
    • If you are an existing user, enter your user name and password to log into the software registration system

    • If you are a new user, click the Create new user link to set up a new user account and then follow the registration procedure. If you have not yet registered your Software License Code (SLC), you must do so

    The credentials are saved in a file on the management server.

  3. Click OK.

If you later want to change your user name and/or the password for automatic activation, click the Edit activation credentials link.

Disable automatic license activation

If it is not allowed to use automatic license activation in your organization or simply you have changed your mind, you can disable automatic license activation.

How you disable depends on whether you later plan to use automatic license activation again or not.

Disable but keep the password for later use:

  1. From the Site Navigation pane -> Basics node -> License Information, clear Enable automatic license activation. The user name and password are still saved on the management server.

Disable and delete password:

  1. From the Site Navigation pane -> Basics node -> License Information, click Edit activation credentials.
  2. Click Delete password.
  3. Confirm that you want to delete the user name and password from the management server.

Activate licenses online

If the management server has internet access but you prefer to manually start the activation process, this is the easiest license activation option for you.

  1. From the Site Navigation pane -> Basics node -> License Information, select Activate License Manually and then Online.
  2. The Activate Online dialog box opens:
    • If you are an existing user, enter your user name and password
    • If you are a new user, click the Create new user link to set up a new user account. If you have not yet registered your Software License Code (SLC), you must do so
  3. Click OK.

If you receive an error message during online activation, follow the instructions on the screen to solve the issue or contact Milestone support.

Activate licenses offline

If your organization does not allow that the management server has internet access, you must activate licenses manually and offline.

  1. From the Site Navigation pane -> Basics node -> License Information, select Activate License Manually > Offline > Export License for Activation to export a license request file (.lrq) with information about your added hardware devices and other elements that require a license.
  2. The license request file (.lrq) is automatically given the same name as your SLC. If you have several sites, remember to rename the files so you can easily identify which file belongs to which site.
  3. Copy the license request file to a computer with internet access and log into our website (https://online.milestonesys.com/) to obtain the activated software license file (.lic).
  4. Copy the .lic file you receive to your computer with Management Client. The file has been given the same name as your license request file.
  5. From the Site Navigation pane -> Basics node -> License Information, select Activate License Offline > Import Activated License, and then select the activated software license file to import it and thereby activate your licenses.
  6. Click Finish to end the activation process.

Activate licenses after grace period

If you have decided to use manual license activation and you have forgotten to activate a license within the grace period (hardware device, Milestone Interconnect camera, door licenses, or others), the device using that license becomes unavailable and cannot send data to the surveillance system

Even if a license’s grace period has expired, the device configuration and settings you have made are saved and used when the license is activated.

To enable the unavailable devices again, you activate the licenses manually in your preferred way. For more information, see Activate licenses offline or Activate licenses online.