Troubleshooting: Smart Maps
I don’t see any devices on my smart map
If you don’t see any cameras or other devices on your smart map, the system elements layer is likely hidden. To enable it, see Show or hide layers on smart map.
My device doesn’t appear on the smart map
If one or more devices should appear on the smart map, but don't, then it’s likely that the devices haven’t been geographically positioned.
To resolve this issue, either:
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Drag the devices onto the smart map from the device hierarchy. You can only do this action if device editing is enabled on your user profile.
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Or ask your system administrator to specify the geo-coordinates in the device properties in XProtect Management Client