Troubleshooting: Smart map

If you don’t see any cameras or other devices on your smart map, the system elements layer is likely hidden. To enable it, see Show or hide layers on smart map.

If one or more devices should appear on the smart map, but don't, then it’s likely that the devices haven’t been geographically positioned.

To resolve this issue, either:

• Drag the devices onto the smart map from the device hierarchy. You can only do this action if device editing is enabled on your user profile.

• Or ask your system administrator to specify the geo-coordinates in the device properties in XProtect Management Client

You’re trying to add devices to a smart map manually in XProtect Smart Client. A probable cause is that you’re running XProtect Smart Client 2017 R1 against an installation of XProtect Corporate 2017 R2. XProtect Smart Client looks for the position of the device on the event server, but in version 2017 R2 or newer of XProtect Corporate the geo coordinates are stored on the management server.

To resolve the issue, upgrade XProtect Smart Client to version 2017 R2 or newer.

You have selected a search result, but the associated device is not displayed on the smart map in the preview area. The reason is that the device has not been geographically positioned. To resolve this issue, do one of the following:

• Go to your smart map and add the device. See Add devices to smart map

• Ask your system administrator to specify the geo coordinates in the device properties in XProtect Management Client