Activating licenses

To learn more about licenses in XProtect, see the Licensing section in the XProtect VMS Administrator manual.

You must activate a license after you:

  • Install an XProtect VMS product with a registered software license (.lic) file

  • Add hardware devices in XProtect Management Client.

  • Add or modify XProtect VMS extensions and plug-ins

  • Add Milestone Interconnect™ sites

  • Upgrade to a newer version of an XProtect VMS product, including service releases

There are several steps in the license activation process. The process takes place:

  • On the My Milestone portal

  • In XProtect Management Client

  • In Milestone Customer Dashboard

Depending on your organization, the steps may be performed by different people.

Step

Where?

What?

1 Email, Milestone Customer Dashboard

You receive an email that includes a software license code (SLC) and a software license file (.lic).

In case the original file was lost, you can get the initial .lic file from Milestone Customer Dashboard.

2 My Milestone

You register the SLC on the My Milestone portal.

In case the original link was lost, you can get a new license registration link from Milestone Customer Dashboard. See Copy or send a license registration link .

3 Milestone Customer Dashboard

You register the SLC in Milestone Customer Dashboard. See Register software license codes (SLCs) .

4 XProtect Management Client

You activate the license.

(For offline activation only) You download an .lrq file. The .lrq file must be activated in Milestone Customer Dashboard.

5 Milestone Customer Dashboard

(For offline activation only) You upload the .lrq file to Milestone Customer Dashboard and download a new .lic file. See Get a software license (.lic) file.

6 XProtect Management Client (For offline activation only)You upload the .lic file to finish the offline activation process.