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BriefCam Troubleshooting Guide

Why is the browser crashing when I click on the Print button from a case report?

Last Updated: 1 minute read
Version2025r1
LanguageEnglish

This is not a BriefCam issue, but rather a Chrome browser issue.

To resolve this issue:

  1. Make sure that your printer driver and output are configured properly.

  2. Delete the appdata cache, which is located at: %localappdata%\Google.

  3. Relaunch Chrome. It will appear as if you are launching it for the first time. Sign in to your Google account and all of your plugins, history, bookmarks, etc. will be synced to your computer.