To make sure that your team is aware if a device goes offline, you have the ability to set up Health Status Rules.

Go to the Rules page, create a new custom rule, and select the device(s) you want to set the rule up for on the following page. You can add Health Status rules to the following device types:

• Door

• Door Controller

• Gateway

• Video

As pictured in the above example, make sure to select Health Status as the value type, and Offline as the value to trigger an action when the specified devices go offline.

You can set up multiple Health Status Rules, and we strongly recommend to set up those rules for all your available devices, so that you and your team are well informed in case one of the devices goes offline.

For Doors, Door Controllers, and Video there is a 60 second threshold prior to sending out a health status notification. For gateways there is also a 60 second threshold, but don't worry, your data is still cached safely. The modified threshold will reduce the number of false alarm notifications received by users.

Note: For more information on Rules, check out our Rules article.