View license details

Milestone Customer Dashboard stores detailed information about each of your licenses, which you can view on the Licenses page:

Log in to Milestone Customer Dashboard (https://online.milestonesys.com/).
Select the Licenses page.
Find the license that you want to see details about.
For help locating a license, see Search for, sort and filter licenses.
Select the relevant license and select Details in the preview pane on the right-hand side.
To select the relevant license, you can also double-click the license row

The table below lists the elements of the license details page and whether they can be searched for from the Search field on the Licenses page(see Search for, sort and filter licenses). Entries that you can edit are marked by a pencil icon .

Button	Description	Searchable
Download initial .lic file	Download the initial software license (.lic) file that is used during the installation of a new VMS system (see Get a software license (.lic) file in Milestone Customer Dashboard).	No
Email initial .lic file	Send the initial software license (.lic) file to one or more email recipients (see Get a software license (.lic) file in Milestone Customer Dashboard).	No
Activate .lrq file	Activate a license request (.lrq) file that is used to generate an activated software license (.lic) file (see Use offline activation).	No

Field	Description	Searchable
Customer	The name of the customer that is associated with this license (see Associate a license with a customer). If there is no associated customer, the word Unspecified appears.	Yes
Product information	The product and version that the software license provides.	Yes
License description	Any custom description of the license.	Yes
License group(s)	Lists the license groups that this license belongs to.	No
Milestone Care coverage	Lists the Milestone Care™ coverages for the selected license and their expiration dates.	No
Upgrades	If the license has been upgraded, lists the obsolete SLC of the previous license and the new SLC for the upgraded license. If the license has not been upgraded, see whether a license upgrade is available or not (see Upgrading licenses).	No
Advanced audio coding licenses	The number of licenses for advanced audio coders and decoders.	No
Activated device licenses	The number of activated hardware devices in the customer's VMS system out of the total number of device licenses related to this SLC. The number is updated every time a license is activated.	No

Servers

Field	Description	Searchable
Servers	Lists all the servers where this license is used in the customer's system. The list is updated every time a license is activated.	No
Server name	The name of the server.	Yes
Location	The location where a license is used.	No
Server description	Any custom description of the server.	Yes
Activated device licenses	The number of activated hardware devices in the customer's VMS system out of the total number of device licenses related to this SLC. The number is updated every time a license is activated. Also shows the number of activated device licenses on other sites out of the customer's total number of device licenses on this SLC.	No

Device licenses

Field	Description	Searchable
Date	The date that the device license was activated on.	No
MAC address	The MAC address of the hardware where the license is used.	No
DLK description	Any custom description of the Device License Key (DLK).	No
Channel	The channel that the device communicates on.	No